Hero Digital

Customer experience (CX) is one of the hottest topics in both the B2B and B2C sectors, calling for a user-centered approach across industries that historically have put profits over people.

In my role at customer experience agency Hero Digital, I amplified our CX service expertise through brand, PR, and content marketing initiatives: identifying content pillars, developing an ecosystem approach to thought leadership, and working with senior executives as a consultant and/or ghostwriter to execute our content strategy. I also worked closely with UX designers and developers as our go-to content specialist for two site redesigns.

Check out my writing/ghostwriting highlights from Hero:

Hero Digital Blog

Other Outlets

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